"Advances in Banking Technology and Management" by Sajeevan A. Rao impacts of ICT and CRMexplores the dynamic intersection of technology and management within the banking sector. This book delves into key advancements shaping modern banking operations, including digital transformation, fintech innovations, cybersecurity, and strategic management practices. Rao provides insights into how these advancements impact customer experience, operational efficiency, and regulatory compliance in banking. Aimed at professionals, researchers, and students in banking and finance, this comprehensive resource navigates the evolving landscape of banking technology and management with practical relevance and scholarly depth.